new client information


Bookings :

If you are a new client to our clinic you will be asked to provide us with your email address during your booking so we could send you the welcome and account set up email. After you set up your account please make sure you are able to complete your online intake form before your initial appointment. If you are in any case not able to complete your online intake form our front desk associate will be happy to help you, however, please make sure you arrive 15 minutes before your scheduled appointment time to complete the form or to make sure your registration information is complete.

Referral :

A physician referral is not required to see a physiotherapist in BC. However, please check with your extended health plan as some plans do require a referral from a physician. If you have a referral please make sure you bring it with you for your initial appointment.

If you are a physician referring a patient, any information we receive is greatly appreciated and is helpful for treatment purposes.

Follow Up Visits:

Your follow up visits will be determined based on your individual needs.

ICBC / Work Safe BC Clients :

If you are covered through ICBC insurance/ Work safe BC please make sure you bring your doctor’s referral, your claim number and your BC care card number for your initial appointment.

New Client Information