Virtual Care / Telehealth Physiotherapy

Telehealth Physiotherapist

What Is Telehealth Physiotherapy?

Telehealth / Telerehabilitation is an online virtual care physiotherapy and rehabilitation session via video conference technology using desktop, laptops, tablets or Android mobile devices similar to Facetime or Skype video call.

Our Physiotherapist would reach you via a screen in your home for the same excellent quality appointment despite the distance. 

Information on Telehealth Physiotherapy / Virtual care and Rehabilitation


Treatments Provided Via Telehealth Physiotherapy:

Tele-rehabilitation has many of the same benefits as a face-to-face physiotherapy session. You will be working directly with your physiotherapist who will help you to 

  • Assess and diagnose your problem/ condition
  • Strategies to manage your pain/condition with active exercises program
  • Strategies or functional activities progression that will help your pain/symptoms
  • Provide education and self-management and self-mobilization techniques
  • Develop a home exercise program
  • monitor your progress

You will continue to receive the same exceptional one-to-one care physio sessions.

Conditions That May Benefit From Virtual Care Physiotherapy:

  • Muscle strains and sprains
  • Back/neck/shoulder/elbow/knee pain
  • Tendonitis
  • Pelvic floor dysfunction Post-surgical
  • Osteoporosis
  • Osteoarthritis
  • Plantar fasciitis
  • Postural dysfunction

Many conditions are served well through virtual care physiotherapy at your home, and your physio therapist will be able to determine if telerehabilitation is appropriate for your needs.

Preparing For Your Telehealth Appointment:

Following these simple steps before your upcoming telehealth / Virtual Care physiotherapy appointment will help

  1. The Jane platform works best with google chrome. You will need a laptop, desktop with a built-in microphone and camera.
  2. Ensure you have a space that is clear with room to move around.
  3. Have an area that is well-lit Camera Angle – you may be asked to shift this throughout your appointment so your therapist can observe different angles, movements, range etc.
  4. Ensure you are in a quiet, distraction-free environment as much as possible.
  5. Test your web camera and microphone beforehand (consider using wireless headphones if possible).

Hints for a successful call – If you have never logged into the online video chat, please take a moment to log in before your scheduled appointment.

Frequently Asked Questions About Telehealth Physiotherapy

Virtual Care Physiotherapy

Canada Life, Sun Life, ICBC Physiotherapy and WorkSafeBC all currently pay for telehealth physiotherapy sessions. However, for any extended health coverage plans, we recommend clients check with their insurance provider directly to confirm for telehealth Physiotherapy coverage. We could also issue you a receipt which you then can submit to your insurer.

YES! We direct bill most of the insurance companies. We also bill ICBC and WorkSafe BC directly on approved claims and are happy to check into that approval for you.

We use Jane’s Online Physio Appointment platform. “Yes! The Online Appointments feature was built exclusively within Jane, and it is all provided within our secure infrastructure that meets our privacy standards. We are not white labelling a 3rd-party solution behind the scenes. 

We are using a standard that provides peer-to-peer audiovisual communication in most cases. This means that all the traffic flows directly between each user’s web browser and completely bypasses our servers. The traffic is also encrypted in transit, and none of the data is stored anywhere at any time. 

Both clients and staff must be signed into their secure Jane account to access the Virtual Care Physiotherapy Appointment. This approach ensures our online appointments are PIPEDA and HIPAA and address the major privacy concerns clinics and patients have around telehealth.”

 “No video, audio or chat communication can be recorded during an Online Appointment session. This approach ensures that this feature remains HIPAA compliant and addresses major privacy concerns around telehealth posed by clinics.”

If you are a new client or an existing client who has not signed in or do not have a jane account, please call 604-532-7887 or email us at [email protected] and you will receive from us an email link for signing into telehealth. 

If you are a returning client, log in to your existing JANE account. If you have forgotten your username and password, you can reset it on the same page. 

You will receive an intake form with consent to telehealth/telerehabilitation assessment and treatment. Please make sure you send it before to us.

After booking a telehealth physio appointment with us, you will receive an Appointment Reminder email. It will include a direct link to login into your “My Account” area; please follow the link to set up your account and get ready for your upcoming online appointment.